DELIVERY AND RETURN OF PRODUCTS

PRODUCT DELIVERY

The COMPANY serves customers from all over Greece and all over Europe!

Product shipments are totally free for purchases over 50€, while for lower-priced purchases the charge is 4€ (for shipping within Greece).

Deliveries are made in cooperation with courier company or with the Hellenic Post ELTA.

  • Every time, we send email with the tracking number of delivery. 

CYPRUS

The shipping cost is 14€ and if you choose the pay on delivery method costs 3€

EUROPE

There are two delivery options for Europe, the availability depends on the country:

  • For Italy, Spain, Portugal, Germany, France, Poland, Bulgaria, Hungary, Romania, Slovakia, Czech Republic, Austria, Slovenia, Croatia:
    • Delivery with courier (48€): You can pay with credit card, PayPal or cash on delivery. Cash on delivery costs additionally 19€.
    • Delivery with Postal Services (15€): Only credit card and PayPal is supported.
  • For all the rest European countries:
    • Delivery with Postal Services (15€): Only credit card and PayPal is supported.

Estimated delivery time: 7-10 days.

If your order cannot be executed due to force majeure (bad weather, strikes, etc.), we will contact you.

PRODUCT RETURNS

If you would like to return the products you purchased, please contact us at 210-8019803 or info@dimitriadiswatches.gr.

You have the right to return the products you have purchased within 14 days from the date of receipt, charged only for shipping costs.

  • You have the option to choose either another product of equal or greater value or a six-month credit (6).
Straps are not returned

Watches returns are only accepted if:

  • a different product has been shipped to you, other than what you ordered.
  • The product has not been worn further from testing it.
  • All product accompanying items such as packaging, box, warranty, card, operating manuals and proof of purchase have not been removed or altered as all of the above are part of the product.
  • you send us the products by paying shipping cost.

Please ensure that the packaging is safe so that it does not get damaged during transport. Please be advised that our business is not responsible for any loss or destruction of the product when shipping the refund.

ORDER CANCELLATION

For any cancellation of an order you should send an email to info@dimitriadiswatches.gr. This feature is available by the time we notify you of the sending of your order. After this time it is not possible to cancel.