TERMS OF USE & PRIVACY POLICY

www.dimitriadiswatches.gr (website) is the online store for the display and distribution of products through the Internet of the individual company KONSTANTINOS DIMITRIADIS (hereafter COMPANY ), based in Kolokotroni Street 7, Kifissia.

Before joining our online store and browsing our site, we invite you to consult the following terms and conditions that apply specifically to the use of the online store www.dimitriadiswatches.gr.

Make sure you agree to the following terms and conditions, as your transaction with us through the above mentioned website www.dimitriadiswatches.gr is governed by the following terms and the transaction with us implies the acceptance of these terms.

GENERAL TERMS

THE COMPANY reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. THE COMPANY undertakes to inform users of any modifications and any changes made via the website of this e-shop. It is clarified that changing terms does not apply to orders that you have already made.

PROVIDED INFORMATION & PRODUCTS

The COMPANY is committed to the completeness and validity of the information on www.dimitriadiswatches.gr as regards both the existence of the essential features that are described for any product available to you and the accuracy of the information provided by the service of the COMPANY , subject to any technical or typographical errors that have escaped or have occurred inadvertently or due to any operating interruptions of the site for reasons of force majeure.

LIMITATION OF LIABILITY

The COMPANY guarantees the timely update of end consumers about their unavailability. The COMPANY is not responsible for any technical problems that may occur to users when attempting to access on and during the site and are relevant to the operation or compatibility of their own infrastructure using the site. Also, the COMPANY has no responsibility for acts or omissions of third parties and especially unauthorized third party interventions in products and/or services made available through it.

INTELLECTUAL PROPERTY RIGHTS

www.dimitriadiswatches.gr is the official web site of the COMPANY. All of the web content posted by COMPANY, including images, graphics, photographs, designs, texts, services and products is the copyright of the COMPANY and protected by relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features that represent the COMPANY and/or its online store and/or third parties affiliated with them and their products or services are trademarks and brands of the COMPANY and/or www.dimitriadiswatches.gr and/or the third parties mentioned above that are protected by Greek, European and International trademark laws and industrial and intellectual ownership and unfair competition. In any case, their appearance and exposure to www.dimitriadiswatches.gr should in no way be construed as a transfer or assignment of the right to use them.

USER OBLIGATIONS

Users of www.dimitriadiswatches.gr accept that they will not use this and COMPANY's online store to send, post, email, or otherwise transmit any content that is illegal, harmful, defamatory, abusive, libelous, defamatory, libelous, obscene, libelous, violates someone else's privacy, shows empathy or expresses racial, national or other discrimination, can cause harm to minors in any way , is not entitled to be broadcasted in accordance with law or contractual or management relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any patent, trademark, trade secret, intellectual property rights, rights or other rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, damage, to destroy or inhibit the operation of any computer software or hardware, intentionally or unintentionally contravenes existing Greek and EU legislation and provisions that may impede third in any way and any content used to collect or store personal data of users.

SECURITY

The COMPANY recognizes the importance of the issue of personal data security and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential. The security of the COMPANY's e-shop is accomplished by the following methods.

CUSTOMER IDENTIFICATION

The information used to identify the User are the following two: the Username and the Personal Secret Security Password. Each time the User registers his/her details, access is provided to his/her personal account. This process is securely made both by encryption of data when it is transferred to the Internet and encryption of data on COMPANY's servers. By the same standards, the User is given the ability to change the Personal Security Password as often as he or she desires. Once the desired password has been entered, the code is encoded and stored in the COMPANY's systems for maximum security. For this reason, the only person who knows the password is the User and is solely responsible for maintaining the secrecy of these codes by third parties. The COMPANY is not able to know the secret code, only to reset it. In the event that this code is lost or leaked, the User must promptly notify the COMPANY, otherwise the latter is not responsible for the use of the password by an unauthorized person. The online store of the COMPANY does not in any way disclose any user's personal information. Personal data is used solely for the proper execution of transactions. All information is encrypted and kept secure.

SECURING THE PERSONAL INFORMATION TRANSMISSION & ENCRYPTION

All information related to user's personal information is kept confidential. This site uses the TLS protocol, 128-bit encryption, for secure online trading. This encrypts all user's personal information, including the credit card number, user name and address, so that they can not be decrypted or changed when they are transferred to the Internet. TLS (Transport Sockets Layer), is the successor of widespread SSL and today is the world standard on the Internet to ensure proper encrypted communication between web sites and network users for the secure transfer of encrypted walls between network users and network servers (web servers). An encrypted TLS/SSL communication requires all information sent between a User and a server to be encrypted by the sending software and decrypted by the receiving software in collaboration with a globally accepted certificate authority, thereby protecting personal information against their transport. In addition, all information sent with TLS/SSL protocols is protected by a mechanism that automatically verifies whether data has been changed during transport.

CONTROLLED ACCESS (firewall)

Access to COMPANY (servers) is controlled by a firewall that allows the use of specific services by customers/users while prohibiting access to confidential data and information systems and databases of the company.

SECURITY TRANSACTIONS

Keeping confidential is self-evident. The same basic principles governing classic transactions also apply to e-commerce. All information sent by the user/member to the COMPANY is confidential and the COMPANY has taken all necessary steps to use them only to the extent necessary in within the framework of the services provided. Some of the measures taken are the following: Only authorized employees have access to your transaction information and only when necessary, e.g. to handle your requests.

The COMPANY does not disclose the details of their customers and transactions unless they have written authorization from you or this is required by a court order of another public authority. In the event that the COMPANY uses third parties to support its systems, it ensures privacy. The COMPANY expressly states that it will not make any misuse of your personal data and in no way disclose, publicize, sell, rent or exchange with third parties your personal information and the information you submit, unless it is imposed by a Public Authority (eg Court of Justice, etc.). Your sensitive information is communicated to the relevant bank (eg credit card number) and DELETED from our database immediately after the completion of your order, thus ensuring a further level of security.

PERSONAL DATA PROTECTION

When you visit the www.dimitriadiswatches.gr pages, you may be asked to state your personal information about you (name, profession, e-mail address, product shipping address, etc.) as a rule to process your orders or to provide our services. Any personal data you post anywhere on the pages and services of www.dimitriadiswatches.gr are strictly for the sole purpose of dealing with us, improving the service provided and ensuring the operation of the respective service, and may not be used by any third party (except as provided by law to the competent authorities.) For any questions or suggestions or statements relating to these matters, please contact us. At any time, the user retains the right to update or object to the further processing of his or her data in accordance with applicable laws on personal data protection.

RATES OF SALE PRODUCTS

All prices shown in our catalogs include VAT. 24% depending on the category. These prices refer to the quantities available in our warehouse while dimitriadiswatches.gr reserves the right to readjust prices.

SUPPLIER'S LIABILITY AND GUARANTEE - SELLER'S LIABILITY FOR DEFECTS

1. The manufacturer of each product (hereinafter referred to as Supplier) that you buy is responsible for any damage due to a defect in it. Any agreement restricting or exempting the manufacturer from his liability is void. Claims against the manufacturer for damages are forfeited three years after the affected person has been informed or should have been informed of the damage, defect and identity of the manufacturer. Ten years after the release of the product concerned, the rights of the affected party against the manufacturer are extinguished. In case of doubt as to the identity of the manufacturer of a product you have purchased from us, please let us know.

2. Each durable consumer product shall be accompanied by the written warranty of the manufacturer of the product or enterprise importing the product into the EU or of the undertaking affixing the mark of the manufacturer as a manufacturer. Please pay particular attention to the terms of the manufacturer's warranty as well as to the other accompanying documents and particulars which, under the Supplier's responsibility, are included in the products and in particular those relating to the safe use and maintenance of the products. We particularly emphasize the following:

3. The supplier must provide the consumer in writing, in Greek or with internationally established symbols, clear and complete instructions for the safe use, preservation, maintenance and full use of the product and information on risks during use and preservation of.

4. The guarantee must include, in simple, legible and comprehensible terms, at least the name and address of the guarantor, the product to which the guarantee relates, its exact content, its duration and the extent of its territorial validity . The guarantee must be in accordance with the rules of good faith and not be overridden by excessive exceptions clauses. The duration of the warranty must be reasonable in relation to the possible life of the product.

5. If a proven defect is found in the quantities delivered, you reserve the right to return it within fourteen (14) days from the date of its receipt, with the option of replacing it with another product of your choice, charged only for shipping costs.

PRODUCT SHIPPING

The COMPANY serves customers from all over Greece and all over Europe!

Product shipments are totally free for purchases over 50€, while for lower-priced purchases the charge is 4€ (for shipping within Greece).

EUROPE

1. If you want to pay on delivery, that costs 19€ and the shipping cost is as follows:

  • UNITED KINGDOM, BELGIUM, FRANCE, GERMANY, ITALY, CYPRUS, NETHERLANDS 39,28€
  • AUSTRIA, DENMARK, IRELAND, SPAIN, LUXEMBOURG, PORTUGAL, SWEDEN, FINLAND 40,40€
  • SLOVAKIA, SLOVENIA, CROATIA, CZECH REPUBLIC, POLAND, HUNGARY 47,78€
  • BULGARIA, LATVIA, LITHUANIA, MALTA, ROMANIA, ESTONIA 47,84€

2. If you want to pay with credit card or Paypal, the shipping cost is 10€.

PRODUCT RETURNS

If you would like to return the products you purchased, please contact us at 210-8019803 or info@dimitriadiswatches.gr.

You have the right to return the products you have purchased within 14 days from the date of receipt, charged only for shipping costs.

You have the option to choose either another product of equal or greater value or a six-month credit (6).

Straps are not returned

Watches returns are only accepted if:

  • a different product has been shipped to you, other than what you ordered.
  • The product has not been worn further from testing it.
  • All product accompanying items such as packaging, box, warranty, card, operating manuals and proof of purchase have not been removed or altered as all of the above are part of the product.
  • you send us the products by paying shipping cost.

Please ensure that the packaging is safe so that it does not get damaged during transport. Please be advised that our business is not responsible for any loss or destruction of the product when shipping the refund.

ORDER CANCELLATION

For any cancellation of an order you should send an email to info@dimitriadiswatches.gr. This feature is available by the time we notify you of the sending of your order. After this time it is not possible to cancel.

NEWSLETTERS

1. The COMPANY regularly sends email newsletters.

2. The COMPANY is not responsible if the newsletter is not delivered to its destination, although it does its best to deliver them through Internet Service Providers (ISPs).

3. The newsletter may end up in the spam folder, so please check regularly that it is not stored there.

4. If you do not wish to receive newsletters anymore or wish to be deleted altogether from the COMPANY's newsletter, please let us know by using the site's contact form.

5. The framework uses a 3rd party company to track recipients of the newsletter. It does not deliver information about your personal information to third parties.

6. The sending of newsletters by the COMPANY is done for as long as you like.

7. If you have made an order and/or repair a watch using our site or our physical store, we send newsletters and offers.

MISCELLANEOUS

AMENDMENT OF TERMS: www.dimitriadiswatches.gr reserves the right to modify or renew the terms and conditions of transactions. DIMITRIADIS company undertakes to update this text for any change or addition to the terms.

Force majeure: If for reasons of force majeure (eg bad weather, strikes etc.) we can not deliver the products within the specified time, we will notify you by telephone or e- mail to tell us if you wish under these circumstances to complete your order.

European law: We would like to inform you that the European Commission's Online Dispute Resolution (ODR) platform has been put in place, allowing both consumers and traders to resolve their disputes electronically. The ODR is directly linked to the Alternative Dispute Resolution (ADR) bodies responsible for dealing with complaints. In our country the competent bodies are A) the Independent Consumer Ombudsman Authority and B) Ombudsman of Banking - Investment Services. For more information visit https://webgate.ec.europa.eu/odr/main/event=main.home.show

LIABILITY OF THE COMPANY - USERS' OBLIGATIONS

Notwithstanding the COMPANY's and its affiliated efforts to ensure that the content of the Site contains complete, accurate, valid and up-to-date information, the COMPANY does not guarantee the accuracy of such information. In any case, users of the Site acknowledge and accept that the COMPANY may not be in a position to exercise control over all of the content and security of the Site and its services. For this reason, the COMPANY neither undertakes nor provides any kind of guarantee, nor does it assume any responsibility or liability with respect to the security and content of the Site. In addition, the COMPANY does not warrant that the use of any information, data or materials contained in the content posted on the Site at any time will not infringe third party rights that are not owned or unconnected with the COMPANY.

Users agree that they must evaluate the content of the site and that they are responsible for any risk that may be caused by the use of any part of the content, including any of their decisions, based on the correctness, completeness, validity and/or usefulness of any part of the content. Consequently, the use of the Site by any user is at its own sole responsibility. Neither the COMPANY, nor its affiliates, nor their executives or directors, employees, associates, any of their representatives, nor any other party involved in the creation, production or delivery of the content or generates the operation of the site is liable for any direct, consequential, incidental, indirect or consequential damages resulting from the access of any user to the website or its use. Notwithstanding the foregoing, everything contained in the Site is provided to the users as such, without any form of guarantee, express or implied, including in particular any implied warranties of merchantability, fitness for a particular purpose, or inviolability. The COMPANY shall not in any way be liable for damages, including, but not limited to, direct or indirect, special, incidental or incidental damages, positive or negative, costs incurred with respect to this Website or its use, or inability to use it, any person or failure to perform, error, omission, interruption, defect, delay of operation or transmission or system line fall, as well as any liability, shall not, nor shall it be liable for any damage or damage that may be caused to the a computer or other computer used by a user to access the Site or for viruses or other software that may infect the computer or the medium or other property of the user who uses it to access the Site, visiting, using or browsing the Site or downloading any material, data, text, images, video or audio of the content of the Site from it, even if the COMPANY or its representatives have been informed of the possibility of damage, losses or expenses. Links to other sources of the Internet take place at their own sole responsibility.